Player renewed membership but membership expiration date still shows old date

We have a tournament scheduled for May 2nd. One of player renewed membershp two days ago, and showed me a photo of “Expiration April 30, 2026” on her login page. But on her MSA page, it says " Expiration Dt. 2025-04-30" and “Last Change Dt. 2025-04-12”. And SwissSys pulls 2025-04-30 as well for her expiration date. What could be the issue?

Could be a synchronization issue.

To ease your mind you could create a test tournament with the player to submit and test the validation to see if it accepts the 2026 date. Just be sure to delete the test without actually rating it.

Without the ID, there’s no way to check on this.

Please help me check 31856562. Thank you very much, Michael.

The ‘new’ player lookup page: | US Chess.org, shows his expiration as 4/30/2026. Looks like the update to MSA got lost somehow. I’ve alerted the membership department, they should be able to force an MSA refresh for this ID.

They’re already updated on MSA.

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Also “her expiration”.

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