How long should it take to get a response when requesting a certification exam? I don’t want to send a second request too soon. Is the lead time a week, two weeks?
Ten work days is a standard response. The bulk of the office staff was involved with support for the National School Grade that finished yesterday with more than 2,600 players.
The short answer is 2 weeks. The longer answer is that on June 1, 2023 USCF apparently adopted a rule? guideline? policy? that “Effective June 1, 2023, any TD applicant that needs their TD certification to be active or renewed must give the TD Certification Group at least 10 business days to process and respond to such requests.”
The TD Certification Group has apparently adopted that to mean “we don’t have to answer any email in less than 10 business days” based on including that in every correspondence.
…the above having been said, in my experience over the last 3-4 years requests for a certification exam have ranged from 10 calendar days down to 2 hours on a turnaround and I have never actually seen them take 10 business days.
They no longer give you a heads up that your certification is expired?