Has anyone here ever done business with The Village Chess Shop of New York City? (chess-shop.com)
I completed an online order for a chess board with them late on September 10 of this year. After an automatic acknowledgement the next day, they refuse to report anything about the order status. After several e-mail inquiries, I got a response (Sept 20) that they’d look into it, but they haven’t responded to further inquiries at all. My credit card was charged on the 11th, according to the statement.
Their site says they’re open 24 hours a day. Now, I know that these things can take time, and it’s not as if I were expecting fast service: I’d just like to know what, if anything has been done about the order. Everyone else that I’ve dealt with online for maybe the past ten years has provided more information than this. It’s not very smart business: I figured that if I liked this board, I might order a couple more. Not likely any more.
Seventeen days now with nothing but “we’ll look into it.” I’ll probably wait some more before I contact the Master Card people or the Chamber of Commerce. I will report back here as to how this is resolved, but until then, please heed this warning when shopping.
If they are looking into it, then it is likely that they are relying on their supplier to fulfill the order. By all means, light a fire by contacting your financial institution. I believe that Federal Trade Commission regulation requires them to notify you if your order cannot be fulfilled within 30 days, and to give you an out.
I see that they have a phone number. I would call them and ask to speak with the manager. I am confident that speaking with someone would help get a quick resolution.
Yeah … it’s just that during business hours I’m at work myself. I also figured that I might end up “on hold” for an hour at my own expense. But I’ll give that a try.
This is Michael from The Village Chess Shop.
We are admiitedly “behind the 8 ball” w/online order, due to a system change that has caused orders to disappear or not appear @all(though your order WiLL appear for you)
Please call 212.475.9580 Monday AM and I will ensure that your order is handles manually with you on the phone!(This applies to anyon else in need of service. I wish I could say,with confidence that yours is the only one)
In addition to a heartfelt apology for any inconvenience, we promise to shut down online sales if this problemis not remedied in this coming week(orders may be called in for the meantime).
Th Village Chess Shop survives on service, convenienc, value and the cordial hosting of (all levels of) game play, yea, 24 hours a day, 7 days a week.
We will do whatever we can to contiuing to be tgought of in that way.
I just noted that my credit card has been issued a refund for the item in question, so i’m willing to withdraw my earlier admonition and drop the matter. My thanks to this board for getting a response.
